Shipping
Walkstore ships via CTT Expresso or Correos Express (Portugal) and Correos Express (Spain). Each shipment is accompanied by the corresponding invoice.
After the order has been dispatched from our warehouses, responsibility for the same passes to the transport company.
For information purposes, without this entailing any link for walk-store.com and except for the unavailability of products or other unexpected eventual causes, the merchandise will be delivered according to the following deadlines:
- 1 to 3 business days (Mainland Portugal)
- 5 to 10 business days (Azores and Madeira)
- 1 to 3 business days (Spain)
Note: During sales periods, Black Friday and other busy times, orders may experience slight delays in processing.
The amount to be paid for shipping, as it is added to the price of the products purchased, is calculated automatically at the time of finalizing the purchase.
Shipping is free on purchases of €50 or more for mainland Portugal and Spain. If the amount is lower, a €4.99 charge will be made, which corresponds to the shipping cost. For the archipelagos, shipping is free on purchases of €125 or more, if the amount is lower, a €11.99 charge will be made, which corresponds to the shipping cost.
Note: Walkstore is not responsible for customs costs and fees relating to orders placed online.
The customer will be provided with the shipment registration number via email so that they can track the progress of the shipment on the websites of our respective partners.
- Check that the packaging is in perfect condition.
- In the event of any non-compliance (for example: packaging showing signs of tampering), you must refuse delivery.
Walkstore regrets any inconvenience caused, but these measures must be taken to protect customers from potential fraud.
Returns
If the product is not the one you ordered, does not fit or has visible defects, you have a period of 14 days (from the date of delivery of the order). We have extended the exchange and return period during the Christmas period. For purchases made up until December 24th, the customer has until January 15th to make the exchange or return. Follow the steps below:
- Fill out the return form that is included with your order, indicating the item(s) to be returned. If you cannot find or have lost the form, you can request a new one by emailing info@walk-store.com.
- Place the item(s) in a properly closed and packaged package, together with the duplicate invoice and send to:
Walkstore
Santa Catarina Street, 380,
4000-443, Porto
Portugal
Walkstore accepts exchanges or returns if:
Items are in their original condition and have not been used, altered or washed;
All original labels and original box are included;
The items are in perfect condition for sale, respecting the conditions in which they reached the end customer.
Note: Exchanges or returns of personal items (e.g. underwear, bikinis, etc.) will not be accepted. Returns must always be made by post, following the steps described above. Shipping costs for exchanges/returns are the responsibility of the end customer, except in the following situations:
- In the event of a product defect, Walkstore will cover the cost of returning the product and will then reimburse the customer using the same payment method used (the customer must use normal postal services and never the express method).
The refund, if requested, will always be processed using the same payment method.
In case of exchange or return, the customer will only be refunded the value of the item(s), using the same payment method used, excluding the cost of postage and shipping, except for the exceptions described above.
Walkstore undertakes to reimburse the customer within 5 working days, counting from the arrival of the returned item.
In the event of a defective item, the complaint will then be reported to the brand, with a maximum response time of 30 days.
If the brand accepts the complaint, the item may be replaced with a new one (it must be the same as the original, including in color and size), with a refund of the amount in the form of a voucher or using the same payment method (if the item in question is no longer in stock). If the complaint is not accepted, the brand will return the item in question to be delivered to the customer.
If the order is not received within the indicated timeframe, the customer must contact www.walk-store.com customer service. During this period, no refunds can be made, as the loss of the order must be verified and confirmed.
Walkstore undertakes to carry out any repairs with suppliers. Regardless of the problem related to the product, it is necessary to send a copy of the invoice, the warranty certificate for the product (watches, glasses, etc.) and the return form along with the merchandise.
Please note that the warranty does not apply (or only applies partially) to the repair of problems resulting from misuse or failure to use the product in accordance with the manufacturer's specifications. We recommend that you carefully read the user manual supplied with the product.
Walkstore cannot be held responsible if the manufacturer refuses to apply the warranty. Repair quotes not accepted by the customer may be subject to administrative fees. If you agree with the quote, you must make a bank transfer.