GENERAL CONDITIONS OF USE

These “General Conditions of Use” determine the rules for using the website www.walk-store.com , and establish the contractual relationships between all users of the website www.walk-store.com and the company Pinheiro Nogueira Unipessoal, Lda., owner of the website https://www.walk-store.com.

Pinheiro Nogueira Unipessoal, Lda. is a company located at Rua Gomes Teixeira, with postal code 4460-109 Matosinhos, tax number 517207397.

The “General Conditions of Use” presented here are the only ones applicable, unless there is a prior agreement, expressed in writing by the company Pinheiro Nogueira Unipessoal, Lda..

Pinheiro Nogueira Unipessoal, Lda. may, from time to time, change the provisions of its General Conditions of Use.

By accessing the walk-store.com website, the customer undertakes to respect the “General Conditions of Sale”.

It is considered that, when an order is validated, the customer is automatically accepting our “General Conditions of Use”.

USER REGISTRATION

To register on the walk-store.com website, you must use the Register option and fill in the requested data. The registration process is quite simple. We only collect the information necessary to identify you, contact you and provide a personalized customer service.

The process comprises two phases:

1. Introduction of the information elements requested by the website.

2. Registration confirmation: after entering the requested information, you will receive a message at the email address you provided to us stating that your registration was successful and your website access credentials so that you can make purchases on our website.

The user of the website www.walk-store.com is responsible for the access elements to his/her account (username and password) in order to guarantee the confidentiality of his/her data.

MY ACCOUNT

The user of the website walk-store.com The user of the website www.walk-store.com is responsible for the access details to his/her account (username and password) in order to guarantee the confidentiality of his/her data. Through the My Account option, you can check the orders made or change your password. If you make a purchase and find that the address is out of date, you can edit it or add a new address. If the old address is no longer used, you can remove it in your Personal Area.

In situations of improper use of the website and regardless of the applicable legal procedure, walk-store.com reserves the right, in particular, to cancel the user's registration, remove orders as well as any other type of content.

walk-store.com guarantees the confidentiality of all data provided by its customers. Data collection and processing is carried out securely, which prevents its loss or manipulation.

walk-store.com does not disclose or sell its Customers' data to third parties, so all information is confidential. Access to information is restricted and is used only for communication with the Customer, processing their orders, namely: payments, shipping and after-sales assistance.

All customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the walk-store.com database, you can exercise this right by simply sending an email to: info@walk-store.com

CONTENT INFORMATION

The walk-store.com website is intended for private use only. The reproduction, transfer, distribution or storage of the contents of the walk-store.com website, without prior written authorization, is prohibited for other purposes. To facilitate access to other content, the walk-store.com website may include links to other websites. This does not mean that walk-store.com supports these websites or recommends these products and services and hereby declines any responsibility for their content. The Customer who accesses an external link must read and accept the conditions of that website before using it.

PRODUCT AVAILABILITY

walk-store.com respects the deadlines for an order as long as there is stock available. If one of the products ordered is not available in stock, walk-store.com will contact the customer by email or telephone to inform the new delivery date of the product or request that it be replaced with a similar product. If the order cannot be fulfilled, the customer will be refunded in the same way as the payment was made.

It is walk-store.com's policy to only present products for sale that are in stock in its warehouses, and for technical or circumstantial reasons there may be a discrepancy between the quantities presented for sale on the website www.walk-store.com and the quantities in stock.

PRODUCT FEATURES

The illustrative photographs of the products presented here do not enter into the contractual scope and do not replace any commitment on the part of walk-store.com. On the other hand, with regard to the specifications and descriptions of the products of our partners or suppliers, walk-store.com declines all responsibility for the validity of their content.

Since the data provided here is based on information provided to walk-store.com by its suppliers, we make every effort to ensure that the information presented is free from typographical errors. However, whenever errors occur, we will correct them as soon as possible. If the information presented does not correspond to the characteristics of the product, the customer will be informed and will have the right to cancel their purchase.

PRICES

The sales prices indicated on the website are in euros, with taxes and duties included. Shipping costs, if any, are the responsibility of the customer and charged at the end of the order, depending on the destination and final value of the order.

walk-store.com reserves the right to modify prices at any time, however, it will always apply the price indicated on the website at the time the customer places the order. The walk-store.com website reserves the right to modify at any time the information and commercial offer presented regarding: products, promotions, commercial conditions and services.

WARRANTIES AND AFTER-SALES SERVICE

All products sold by walk-store.com benefit from a guarantee of conformity, without prejudice to the applicable legal guarantees. After receiving the order, the consumer must check that the item is in perfect condition and, in the event of a defect, contact Walkstore at info@walk-store.com within a maximum period of 14 days after delivery, so that the situation can be resolved.

After receiving the defective item, Walkstore will send it to the brand for analysis, always within the time period stipulated by law — 30 days. Regardless of the item in question, it must always be accompanied by a copy of the invoice, the warranty certificate for the item (watches, glasses, headphones) and the return form.

The warranty does not apply if the item is defective due to misuse or if it does not comply with the manufacturer's usage specifications.

For all intents and purposes, Walkstore disclaims any liability in the event of the manufacturer's refusal to apply the warranty. Repair estimates not accepted by the customer may be subject to administrative fees.

Shipping method

Walkstore ships via CTT Expresso or Correos Express (Portugal) and Correos Express (Spain). Each shipment is accompanied by the corresponding invoice.

After the order has been dispatched from our warehouses, responsibility for the same passes to the transport company.

For information purposes, without this entailing any link for walk-store.com and except for the unavailability of products or other unexpected eventual causes, the merchandise will be delivered according to the following deadlines:

Home delivery

1 to 3 business days (Mainland Portugal)

5 to 10 business days (Azores and Madeira)

1 to 3 business days (Spain)

Shipping costs

The amount to be paid for shipping, as it is added to the price of the products purchased, is calculated automatically at the time of finalizing the purchase.

Shipping is free on purchases of €50 or more for mainland Portugal and Spain. If the amount is less, a €4.99 charge will be made, which corresponds to the shipping cost. For the archipelagos, shipping is free on purchases of €125 or more, if the amount is less, a €11.99 charge will be made, which corresponds to the shipping cost.

Note: Walkstore is not responsible for customs costs and fees relating to orders placed online.

Exchanges, Returns and Refunds

In case of exchange or return, the customer will only be refunded the value of the item(s), using the same payment method used, excluding the cost of postage and shipping, except for the exceptions described above.

Walkstore undertakes to refund the customer within 5 working days, counting from the arrival of the returned item.

In the event of a defective item, the complaint will then be reported to the brand, with a maximum response time of 30 days.

If the brand accepts the complaint, the item may be replaced with a new one (it must be the same as the original, including in color and size), with a refund of the amount in the form of a voucher or using the same payment method (if the item in question is no longer in stock). If the complaint is not accepted, the brand will return the item in question to be delivered to the customer.